What is your shipping policy?
We currently ship Worldwide. All delivery times and costs are calculated at checkout. Customs Fees are always possible when shipping to a different country and are the sole responsibility of the buyer.
Do you offer refunds or exchanges?
We at Kawaii Slime Company are obsessed with Slime and we want you to be too! We stand by our product and want you to know that if you are not 100% satisfied with your purchase please contact us and we will come up with a solution!
- Contact us within 7 days of receiving your slime at email@example.com
- Due to sanitary reasons, Slime can not be returned or exchanged.
- Slime Supplies & Toys have a 30 Day Return Policy. Return unopened and unused item for a full refund (minus shipping costs).
How long until you ship my order?
- All orders are dispatched from our Las Vegas, NV Shop within 2 business days from order capture. Since Slime is a handmade product that is produced and packaged in small batches there can be the occasional exception to that promise but 99% of all orders are dispatched within that time frame. If you do not receive a shipping confirmation by the 3rd business day please send an email to firstname.lastname@example.org
How do I track my order?
Once your order has been shipped you will receive an automatic email with your tracking details. In that email please click the link that says TRACK MY SHIPMENT.
PLEASE NOTE: You will not receive tracking information until your order has been dispatched. Our current processing times are 2 business days from order placement. If you have not received your tracking email by the 3rd business day, please send a message to email@example.com
My package or one of the items are damaged/missing!
Oh no! Please send us photos of the damaged item/box to firstname.lastname@example.org and we will work to either replace the item or the whole package on a case by case basis.
I entered my address incorrectly, help!
As long as your order has not shipped we can easily update your address for you. Please send the correct address and your order number to email@example.com