FAQs

Where is my order?

Depending on what stage your order is in (RECEIVED, PROCESSING or SHIPPING) will determine what stage your order is in. You can always log into your store account to find the current status of your order. Alternatively, you can track your order above or contact us for assitance.

Why do you have processing times?

Our unique handcrafted Slime products are MADE TO ORDER fresh everyday (excluding weekends & holidays). We understand how important it is to receive your order in a timely fashion so we work hard everyday to meet or beat current advertised processing times. You can always find our current Slime processing times located on the top bar of our website and also located on your order confirmation email. If it seems your order is taking too long in any particular stage (received, processing or shipping) please contact us for assitance.

Can I change/update my order?

In some cases we can accomadate order changes but not always. We can try our best to modify an exsisting order if it has not begun PROCESSING or SHIPPING. Please contact us immediately if you would like to modify an exsisting order.

My package or items are damaged!

Oh no, let us help! Please send us photos of the damaged item/box to help@kawaiislimecompany.com and we will work to either replace the item or the whole package on a case by case basis. 

What if part of my order is missing?

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per package. This is likely to be the case if your order is quite large. 

Please also check the invoice inside your package. This will detail which items should be in that package.

If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.

Can I cancel my order?

We allow a complimentary 24 hour cancellation window for any orders placed on our website. After 24 hours most orders are in the PROCESSING stage and we are already working on handcrafting your Slime products. For this reason, we do not allow cancellations after 24 hours. Please be sure before placing your order.

What countries do you ship to?

We currently ship Worldwide! Delivery timeframes and shipping costs are calculated at checkout (before payment). We are proud to partner with DHL for all of our international orders. DHL provides fast and reliable shipping worldwide.

Customs Fees are always possible when shipping to a different country and are the sole responsibility of the buyer. We recommend choosing the DDP option at checkout so you can pre-pay your customs fees. If you prefer to wait and pay any applicable customs fees on delivery you will be notified once the package is in your country.

How long until you ship my order?

All orders need time to process and you can always find our current processing times displayed on the top bar of our website.

Handcrafted Slime Items are a handmade product produced and packaged in small batches to ensure quality and freshness. For this reason we need time to prepare your order.

Quick Ship Items (supplies, toys or merch) ship same or next day. If you purchase both Slime Toys and Quick Ship items we will ship all items together, once your Slime is finished being created.

How long until I receive my order?

USA Shipping Times

Please be advised that these timeframes are estimations. Due to COVID-19 most couriers have suspended any type of service guarantee. Even without the effects of COVID, certain things can affect these quoted shipping timeframes (public holidays, weather, unforseen delays, etc)

USPS First Class Mail

Processing Times + 3-5 business days for delivery

USPS Priority Mail

Processing Times + 2-3 business days for delivery

USPS Express Mail

Processing Times + 1-2 business days for delivery

UPS Ground

Processing Times + 1-5 business days for delivery

FREE Standard Shipping

We ship FREE standard shipping orders with UPS Ground.

What is your Return Policy?

All handcrafted Slime purchased is FINAL SALE. Due to Slime being an expendable product which degrades over time and for health and sanitary reasons, Slime cannot be returned, even if its unopened.

Slime Supplies & Toys have a 30 Day Return Policy. Return unopened and unused item for a full refund minus shipping costs and a 15% restocking fee.

I signed up for your program, when will I receive my rewards points?

Reward points are automatically deposited after every purchase has been successfully shipped & delivered. Please check for your points after you have received your order. 

I forgot to log into my account so I didn't get my points, help!

Please contact us at help@kawaiislimecompany.com with your most recent order number and your email address which your store account is associated with and we will manually apply your points.

Do you offer custom orders for special occasions or birthdays?

At this time we cannot accommodate any custom orders under 100 Slimes. If you have a large event that needs 100+ Sllimes please send an email to roxy@kawaiislimecompany.com