FAQs

Where is my order?

You can find the most current status of your order by logging into your store account or by locating your order confirmation email.

Please be advised our Slime products are MADE TO ORDER everyday from our Las Vegas, NV manufacturing facility. We post up to date processing times on our website top bar and product pages. Alternatively you can find your estimated date of delivery on your order confirmation in your email.

If you have no luck finding the updated status of your order please contact us for assistance.

Why do you have processing times?

Our unique handcrafted Slime products are MADE TO ORDER fresh everyday (excluding weekends & holidays). We understand how important it is to receive your order in a timely fashion so we work hard everyday to meet or beat current advertised processing times. You can always find our current Slime processing times located on the top bar of our website and also located on your order confirmation email. If it seems your order is taking too long in any particular stage (received, processing or shipping) please contact us for assitance.

Can I change/update my order?

In some cases we can accomadate order changes but not always. We can try our best to modify an exsisting order if it has not begun PROCESSING or SHIPPING. Please contact us immediately if you would like to modify an exsisting order.

My package or items are damaged!

Oh no, let us help! Please send us photos of the damaged item/box to help@kawaiislimecompany.com and we will work to either replace the item or the whole package on a case by case basis. 

What if part of my order is missing?

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per package. This is likely to be the case if your order is quite large. 

Please also check the invoice inside your package. This will detail which items should be in that package.

If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.

Can I cancel my order?

Our Slime toys are handcrafted and made-to-order for each customer once that customer places an order on our store. For these reasons we do not allow cancellations on orders once they are received. We kindly ask that you be sure of your purchase before placing your order.

What countries do you ship to?

We currently ship Worldwide! Delivery timeframes and shipping costs are calculated at checkout (before payment). We are proud to partner with DHL for all of our international orders. DHL provides fast and reliable shipping worldwide.

Customs Fees are always possible when shipping to a different country and are the sole responsibility of the buyer. We recommend choosing the DDP option at checkout so you can pre-pay your customs fees. If you prefer to wait and pay any applicable customs fees on delivery you will be notified once the package is in your country.

How long until you ship my order?

All orders need time to process and you can always find our current processing times displayed on the top bar of our website.

Handcrafted Slime Items are a handmade product produced and packaged in small batches to ensure quality and freshness. For this reason we need time to prepare your order.

Quick Ship Items (supplies, toys or merch) ship same or next day. If you purchase both Slime Toys and Quick Ship items we will ship all items together, once your Slime is finished being created.

How long until I receive my order?

USA Shipping Times

Please be advised that these timeframes are estimations. Due to COVID-19 most couriers have suspended any type of service guarantee. Even without the effects of COVID, certain things can affect these quoted shipping timeframes (public holidays, weather, unforseen delays, etc)

USPS First Class Mail

Processing Times + 3-5 business days for delivery

USPS Priority Mail

Processing Times + 2-3 business days for delivery

USPS Express Mail

Processing Times + 1-2 business days for delivery

UPS Ground

Processing Times + 1-5 business days for delivery

FREE Standard Shipping

We ship FREE standard shipping orders with UPS Ground.

What is your Return Policy?

All handcrafted Slime purchased is FINAL SALE. Due to Slime being an expendable product which degrades over time and for health and sanitary reasons, Slime cannot be returned, even if its unopened.

Slime Supplies & Toys have a 30 Day Return Policy. Return unopened and unused item for a full refund minus shipping costs and a 15% restocking fee.

I signed up for your program, when will I receive my rewards points?

Reward points are automatically deposited after every purchase has been successfully shipped & delivered. Please check for your points after you have received your order. 

I forgot to log into my account so I didn't get my points, help!

Please contact us at help@kawaiislimecompany.com with your most recent order number and your email address which your store account is associated with and we will manually apply your points.

Do you offer custom orders for special occasions or birthdays?

At this time we cannot accommodate any custom orders under 100 Slimes. If you have a large event that needs 100+ Sllimes please send an email to roxy@kawaiislimecompany.com

What age is Slime good for?

We believe Slime is a wonderful toy for almost any age but we recommend some basic guidelines below.

Under 3 Years Old

Please keep Slime away from children under 3 years old. Slime poses a risk for choking or accidental ingestion in this age group.

3-6 Years Old

We recommend that children between the ages of 3-6 years old are not given Slime products without constant adult supervision.

Help I got Slime on my carpet!

Oh no! Parents don't worry, let us help.

The recipe below will also remove Slime from hair or fabrics. Always spot test before using on delicate fabrics or surfaces.

Slime Remover Recipe

50% White Vinegar

50% Cold Water

Combine the above ingredients and shake well. Place into a spray bottle for easier use.

Soak the offending Slime with this mixture. You will notice the Slime slowly dissolve once applied. Slowly pull away the Slime from the carpet or fabric. You may need to do this more than one time if there is a lot of Slime to remove.

How early can I buy Slime in advance?

A lot of our Slime products have unique shapes and characteristic traits like layering, swirling, marbling etc. We always recommend gifting our Slime products fresh. Slime is a non-newtonian substance (not a solid and not a liquid) and is always moving. For these unique reasons, we think it's best to purchase Slime close to the gifting date.