What is Your Cancellation Policy?

When a order is placed we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to offer  cancellations to your order after 24 hours from initial order placement. Please be sure of your purchase before placing your order.

  

What is your Return Policy? Do you offer refunds or exchanges?

- All Slime purchased is FINAL SALE. Due to Slime being an expendable product which degrades over time and for health and sanitary reasons, Slime cannot be returned and restocked to our store for reselling. Because of this reason we cannot offer any refunds for returned Slime even if its unopened.  
- Slime Supplies & Toys have a 30 Day Return Policy. Return unopened and unused item for a full refund minus shipping costs and a 15% restocking fee.

 

What is your shipping policy?

We currently ship Worldwide. All delivery times and costs are calculated at checkout. Customs Fees are always possible when shipping to a different country and are the sole responsibility of the buyer. 

If you need to cancel an order please contact help@kawaiislimecompany.com with the reason you would like your order cancelled and we will help process your refund minus the cancellation fees.

 

What is your shipping policy?

We currently ship Worldwide. All delivery times and costs are calculated at checkout. Customs Fees are always possible when shipping to a different country and are the sole responsibility of the buyer. 

 

What are your Processing Times? How long until you ship my order?

- All orders need time to process and you can always find our current processing times displayed on the top bar of our website. Since Slime is a handmade product that is produced and packaged in small batches there can be the occasional exception to the stated time frame. If you do not receive a shipping confirmation and its over the current advertised time frame for processing, please send an email to help@kawaiislimecompany.com

 

How do I track my order?

Once your order has been shipped you will receive an automatic email with your tracking details. In that email please click the link that says TRACK MY SHIPMENT.

PLEASE NOTE: You will not receive tracking information until your order has been dispatched. Our current processing times are always placed on the top announcement bar of our home page. If you have not received your tracking email and it is after the time frame for processing your order please send a message to help@kawaiislimecompany.com

 

My package or one of the items are damaged/missing!

Oh no! Please send us photos of the damaged item/box to help@kawaiislimecompany.com and we will work to either replace the item or the whole package on a case by case basis. 

 

I entered my address incorrectly, help!

As long as your order has not shipped we can easily update your address for you. Please send the correct address and your order number to help@kawaiislimecompany.com

 

I signed up for your program, when will I receive my rewards points? 

Reward points are automatically totaled after every purchase has been successfully shipped & delivered. Once your order has been delivered, points will automatically deposit into your account. Please check for your points after you have received your order. 

  

 Do you offer custom orders for special occasions or birthdays?

At this time we cannot accommodate any custom orders under 100 Slimes. If you have a large event that needs 100+ Sllimes please send an email to roxy@kawaiislimecompany.com