Where is my order?
Depending on what stage your order is in (RECEIVED, PROCESSING or SHIPPING) will determine what stage your order is in. You can always log into your store account to find the current status of your order. Alternatively, you can track your order above or contact us for assitance.
Why do you have processing times?
Our unique handcrafted Slime products are MADE TO ORDER fresh everyday (excluding weekends & holidays). We understand how important it is to receive your order in a timely fashion so we work hard everyday to meet or beat current advertised processing times. You can always find our current Slime processing times located on the top bar of our website and also located on your order confirmation email. If it seems your order is taking too long in any particular stage (received, processing or shipping) please contact us for assitance.
Can I change/update my order?
In some cases we can accomadate order changes but not always. We can try our best to modify an exsisting order if it has not begun PROCESSING or SHIPPING. Please contact us immediately if you would like to modify an exsisting order.
My package or items are damaged!
Oh no, let us help! Please send us photos of the damaged item/box to email@example.com and we will work to either replace the item or the whole package on a case by case basis.
What if part of my order is missing?
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per package. This is likely to be the case if your order is quite large.
Please also check the invoice inside your package. This will detail which items should be in that package.
If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.
Can I cancel my order?
We allow a complimentary 24 hour cancellation window for any orders placed on our website. After 24 hours most orders are in the PROCESSING stage and we are already working on handcrafting your Slime products. For this reason, we do not allow cancellations after 24 hours. Please be sure before placing your order.