FAQs

Holiday Shipping Guidelines

The busy toy season is upon us! To ensure your gifts arrive in time for Christmas we recommend purchasing no later than Friday December 10th. We cannot offer a guarantee on orders placed after this timeframe due to the nature of our handcrafted products. 

Check out these important dates below before placing your order. Our Slimey Elves are working hard to make sure every child will receive their gifts in time. To make things easier for all involved, we recommend buying early!

As always, we need time to handcraft your Slime and during the holiday season this timeframe is extended. We currently are fulfilling orders in about 5-10 business days.

Kawaii Slime Company offers four methods of shipping for USA orders. Currently all USA shipping carriers have been affected by driver shortages and other unique constraints this holiday season. We have been witnessing carriers delivering orders after their quoted delivery timeframes below. Please keep this in mind when placing your order.

Shipping Timeframes
Processing Times + Transit Times Below = Your Estimated Delivery Date

Standard Free Domestic Shipping: We offer free ground shipping for orders $59+ (typically UPS) for all orders in the contiguous US (for Alaska, Hawaii, and Puerto Rico you will be charged a shipping fee). While our shipping partners do not guarantee delivery times for standard shipping, orders typically take 3-5 business days to arrive. If you need a guaranteed delivery date for your order to meet a certain deadline we recommend you upgrade your shipping to another faster service as Standard Free shipping is the slowest service.

First Class Mail: Once shipped, your product will be in transit for 5 business days. Please note that First Class Mail shipments are not delivered on Sundays or holidays.

Priority Mail: Once shipped, your product will be in transit for 3 business days. Please note that Priority Mail shipments are not delivered on Sundays or holidays.

Priority Mail Express: Once shipped, your product will be in transit for 2 business days. Please note that Express shipments are not delivered on Sundays or holidays.

International Shipping: International shipping is available worldwide. Rates and transit times vary from country to country, please see the shipping checkout page for your quote.

How long until you ship my order?

All orders need time to process and you can always find our current processing times displayed on the top bar of our website.

Handcrafted Slime Items are a made-to-order product that is produced and packaged in small batches to ensure quality and freshness. For this reason we need time to prepare your order.

Quick Ship Items are orders that only contain craft supplies, toys or merch and they typically ship same or next day. If you purchase both Slime and Quick Ship items together we will ship all items once your Slime is finished being created.

How long until I receive my order?

USA Shipping Times

Please be advised that these timeframes are estimations. Due to COVID-19 most couriers have suspended any type of service guarantee. Even without the effects of COVID, certain things can affect these quoted shipping timeframes (public holidays, weather, unforseen delays, etc)

USPS First Class Mail

Processing Times + 3-5 business days for delivery

USPS Priority Mail

Processing Times + 2-3 business days for delivery

USPS Express Mail

Processing Times + 1-2 business days for delivery

UPS Ground

Processing Times + 1-5 business days for delivery

FREE Standard Shipping

We ship FREE standard shipping orders with UPS Ground.

What countries do you ship to?

We currently ship worldwide! Delivery timeframes and shipping costs are calculated at checkout (before payment). We are proud to partner with DHL for all of our international orders. DHL provides fast and reliable shipping worldwide. 

Customs Fees are always possible when shipping to a different country and are the sole responsibility of the buyer. We recommend choosing the DDP (duties & taxes paid) option at checkout so you can pre-pay your customs fees. If you prefer to wait and pay any applicable customs fees on delivery you will be notified once the package is in your country.

Where is my order?

You can find the most current status of your order by logging into your store account or by locating your order confirmation email.

Please be advised our Slime products are MADE TO ORDER everyday from our Las Vegas, NV manufacturing facility. We post up to date processing times on our website top bar and product pages. Alternatively you can find your estimated date of delivery on your order confirmation in your email.

If you have no luck finding the updated status of your order please contact us for assistance.

Why do you have processing times?

Our unique handcrafted Slime products are MADE TO ORDER fresh everyday (excluding weekends & holidays). We understand how important it is to receive your order in a timely fashion so we work hard everyday to meet or beat current advertised processing times. You can always find our current Slime processing times located on the top bar of our website and also located on your order confirmation email. If it seems your order is taking too long in any particular stage (received, processing or shipping) please contact us for assitance.

Can I change/update my order?

In some cases we can accomadate order changes but not always. We can try our best to modify an exsisting order if it has not begun PROCESSING or SHIPPING. Please contact us immediately if you would like to modify an exsisting order.

My package or items are damaged!

Oh no, let us help! Please send us photos of the damaged item/box to help@kawaiislimecompany.com and we will work to either replace the item or the whole package on a case by case basis. 

What if part of my order is missing?

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per package. This is likely to be the case if your order is quite large. 

Please also check the invoice inside your package. This will detail which items should be in that package.

If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.

Can I cancel my order?

When a order is placed we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes we are unable to offer cancellations to your order. Please be sure of your purchase before placing your order.

What is your Return Policy?

All handcrafted Slime purchased is FINAL SALE. Due to Slime being an expendable product which degrades over time and for health and sanitary reasons, Slime cannot be returned, even if its unopened.

Slime Supplies & Toys have a 30 Day Return Policy. Return unopened and unused item for a full refund minus shipping costs and a 15% restocking fee.

I signed up for your program, when will I receive my rewards points?

Reward points are automatically deposited after every purchase has been successfully shipped & delivered. Please check for your points after you have received your order. 

I forgot to log into my account so I didn't get my points, help!

Please contact us at help@kawaiislimecompany.com with your most recent order number and your email address which your store account is associated with and we will manually apply your points.

Do you offer custom orders for special occasions or birthdays?

At this time we cannot accommodate any custom orders under 100 Slimes. If you have a large event that needs 100+ Sllimes please send an email to roxy@kawaiislimecompany.com

What age is Slime good for?

We believe Slime is a wonderful toy for almost any age but we recommend some basic guidelines below.

Under 3 Years Old

Please keep Slime away from children under 3 years old. Slime poses a risk for choking or accidental ingestion in this age group.

3-5 Years Old

We recommend that children between the ages of 3-6 years old are not given Slime products without constant adult supervision.

6+ Years Old

This age is perfect for Slime! We recommend some of the beginner Slime textures on our website to start.

Help I got Slime on my carpet!

Oh no! Parents don't worry, let us help.

The recipe below will also remove Slime from hair or fabrics. Always spot test before using on delicate fabrics or surfaces.

Slime Remover Recipe

50% White Vinegar

50% Cold Water

Combine the above ingredients and shake well. Place into a spray bottle for easier use.

Soak the offending Slime with this mixture. You will notice the Slime slowly dissolve once applied. Slowly pull away the Slime from the carpet or fabric. Repeat this process if necessary .

How early can I buy Slime in advance?

A lot of our Slime products have unique shapes and characteristic traits like layering, swirling, marbling etc. We always recommend gifting our Slime products fresh. Slime is a non-newtonian substance (not a solid and not a liquid) and is always moving. For these unique reasons, we think it's best to purchase Slime close to the gifting date.