Popular Questions
Shipping & Delivery
Returns, Exchanges &
Product Information
Safety & Product Care
Gifts, Rewards & Promotions
Brand, Community & Support
Party & Events
Schools & Organizations
Everything you need to know, all in one place
Yes! Our slimes are made with play in mind and our children’s products are tested to applicable U.S. toy safety standards. Always follow the age recommendation and safety instructions on your product packaging. Slime is for play only — never for eating.
A little stickiness is totally normal — especially when Slime gets warm! Add a tiny amount of Slime activator, knead it in, and repeat only if needed. A little goes a long way, so don’t over-activate your slime! You can also check our our learning resources in the Slime 101 section of our website for more helpful tips.
Your Slime may be a little chilly or slightly over-activated. Let it warm to room temperature and gently knead it with clean hands. Most Slimes soften naturally as you play!
Keep your Slime sealed tightly in its container when you’re not playing with it. Store it at room temperature and away from direct sunlight, heaters, or hot cars. Happy Slime loves a cool, cozy home!
Slime is a sensory play product, so its texture naturally changes with time and play. With clean hands and proper storage, you can help your Slime stay happy for as long as possible.
We work hard to get your kawaii goodies packed and on their way as quickly as possible! You’ll receive a shipping confirmation with tracking information once your order leaves us.
Check your shipping confirmation email for your tracking link. If you don’t see it, take a peek in your spam or promotions folder too! If you still cannot find it, head to our Help Center for more assistance.
Don’t worry — your Slime probably just got a little too warm on its journey! Let it cool to room temperature first, then use a small amount of activator if needed.
Oh no! Please submit a ticket with our Help Center so we can better assist you. Please include your order number and photos of the item and packaging. We’ll take a look and help make things right.
From our Sawaii world to your doorstep.
We ship worldwide! Enter your shipping address at checkout to see the shipping options currently available for your location.
Shipping costs are calculated at checkout based on your order, destination, and available shipping method.
Your delivery time includes both order processing time + carrier transit time. Once your package ships, you’ll receive tracking so you can follow its adventure to you!
We’ll send a shipping confirmation email as soon as your package is on its way. That email will include your tracking information.
First, check around your delivery area and with household members or neighbors. Carriers sometimes mark packages delivered shortly before they actually arrive. If it still hasn’t turned up, contact the carrier and our Help Center team for assistance.
Not necessarily! Tracking can occasionally take time to update between carrier scans. If your package hasn’t moved for an unusual amount of time, reach out to us and we’ll help you look into it.
Contact us as quickly as possible. Once an order has entered fulfillment or shipped, we may not be able to change the address or reroute the package.
Because orders move through our fulfillment process quickly, we can’t guarantee that separate orders can be combined.
Yes we ship internationally, you’ll see the available options at checkout. International customers may also be responsible for applicable duties, taxes, or import fees.
Please contact our Help Center with your order number. We’ll review why the package was returned and help you with the available next steps.
Need a little help? We’re here for you.
Because many of our products are tactile play products, return eligibility may depend on the item and whether it has been opened or used. Please review our current Return Policy for complete details.
For hygiene and product-quality reasons, opened or played-with slime generally cannot be returned simply because of a texture, scent, or preference. If you believe your product arrived defective or damaged, please contact us — that’s different, and we want to hear about it!
Oops! Send our Help Center team your order number and a photo of what you received, and we’ll help get things sorted out.
Please send us your order number along with clear photos of the damaged item and its packaging. This helps our team review the issue and find the best solution for you.
Let us know! Send Customer Care your order number and tell us which item is missing. We’ll check your order and help from there.
Contact us as soon as possible. We’ll do our best, but once your order has entered processing or fulfillment, we may not be able to cancel it.
We can’t guarantee order changes once checkout is complete. Contact us right away and we’ll let you know whether your order can still be adjusted.
Send us a message through our Help Center. Include your order number whenever possible — it helps our team find your order faster!
Our team answers messages as quickly as possible during our regular business days. Sending multiple messages about the same issue can sometimes slow things down, so one detailed message is best!
Get to know your new kawaii goodies.
Our Slime formulas are proprietary and vary by texture, but commonly include ingredients such as glue-based polymers, water, colorants, fragrances, and other ingredients that create each slime’s unique look and feel. Always check your product packaging for product-specific information.
Our Slime compounds are proudly made in the USA and produced with lots of attention to texture, color, scent, and the tiny details that make Kawaii Slime special.
Many of our products contain handmade or individually assembled elements, so small variations can happen. Colors may also look slightly different depending on lighting and your screen.
Slime is a wonderfully wiggly product that naturally changes with temperature, time, play, and storage. Warm Slime may become softer or stickier, while cold slime may feel firmer.
That’s part of the fun! Once different colors, toppings, clay pieces, or decorations are mixed together, the finished color may be different from how the slime looked when you first opened it.
Many of our charms and decorative pieces can be removed before or during play. Some toppings are designed to be mixed directly into the slime. Check the individual product instructions for the best play experience.
It can. Slime naturally loses moisture through handling and evaporation, so you may notice its volume or texture gradually change with lots of play.
Many are! Each product page will tell you about that Slime’s scent when applicable. Scent perception is personal, so the fragrance may smell a little different to everyone.
Many of our products, charms, characters, containers, and limited-edition creations are designed with collecting in mind. Keep an eye out for seasonal drops and special collections!
Our Slime is proudly made in the USA. Some components, packaging, toys, charms, accessories, and other products may be sourced or manufactured in other countries. Check individual product labeling for applicable origin information.
Happy Slime = happy playtime.
No. Slime is not food and should never be eaten. Some of our products may look or smell delicious, but they are toys and sensory play products only.
Nope! Even when our creations look like frosting, candy, drinks, desserts, sprinkles, or other yummy treats, they are NOT edible. Please keep them away from the mouth.
Age recommendations can vary by product. Always follow the age grading and safety information printed on the individual product packaging, especially for products containing small parts.
We recommend adult supervision, especially for younger children. Adults should review all instructions and warnings before play.
Slime is intended for external play only. Everyone’s skin is different, so discontinue use if irritation occurs. Do not use on broken, irritated, or sensitive skin.
Yes! Clean, dry hands help keep your slime cleaner and happier. We recommend washing hands before and after slime play.
Slime, colorants, fragrances, and decorative ingredients may stain or stick to certain fabrics, carpeting, furniture, or porous surfaces. Play on a clean, protected surface and keep slime away from anything you don’t want getting Slimed!
Rinse thoroughly with clean water. If irritation persists or you have concerns, seek appropriate medical advice.
Slime is not intended for consumption. Remove it from the mouth and contact a medical professional or Poison Control if you have concerns, particularly if a significant amount was swallowed or symptoms occur.
Use only a small amount at a time, kneading thoroughly between additions. Too much activator can make your slime stiff. Activator should be used according to its directions and with appropriate adult supervision.
Heat is usually the culprit! Slime can soften considerably during warm weather or shipping. Let it cool to room temperature and add a tiny amount of activator if needed.
Please don’t! Cars can become extremely hot, which can melt or damage your slime. Keep it sealed and stored at a comfortable room temperature.
Wash and dry your hands before playing, use a clean play surface, and put your slime back into its container when you’re finished. Avoid mixing in food, liquids, dirt, or other materials that aren’t intended for slime.
Because a little extra kawaii makes everything better.
Yes we do! You can find our gift cards for purchase here. you can purchase them directly through our website. They make an easy gift when choosing just one slime feels impossible!
Absolutely! Simply enter the lucky recipient’s shipping address during checkout. Just double-check the address before placing your order.
We do! Eligible gifts and promotions will be shown on our website or during checkout when available and when your cart meets the minimum spend required.
Contact us right away and we’ll see what’s possible. Once your order enters fulfillment, we may not be able to modify it.
Unless a promotion specifically says otherwise, promotional offers and discount codes generally cannot be combined.
Check the code’s expiration date, eligibility requirements, excluded items, and spelling. If everything looks right and it still isn’t working, send Customer Care a screenshot and we’ll take a peek!
Promotions generally need to be applied at checkout and can’t be retroactively added to completed orders unless the promotion specifically states otherwise.
Check our Rewards area for the latest ways to earn perks, treats, and other kawaii extras. Program benefits and availability may change from time to time.
If birthday rewards are currently part of our rewards program, make sure your account information is completed ahead of your birthday so you don’t miss the celebration!
Welcome to our wonderfully squishy little world.
Kawaii Slime Company is a woman-owned (WBE Certified) and miniority owned (MBE certified) company creating imaginative slime, toys, crafts, and kawaii experiences. What started with a love for creativity has grown into a whole world of colorful, hands-on fun.
We’re based in Las Vegas, Nevada, with our products and experiences making their way to kawaii fans far beyond our hometown.
You can shop right here on our website and at select retail locations and partners. Visit our store locator for the latest places to find us in person.
We have select physical retail experiences and locations. Check our store locator for current locations, hours, and details before visiting.
Follow us on social and sign up for our emails to get the scoop on new drops, special collections, events, and other kawaii happenings.
We love meeting creators who genuinely connect with our world! Visit our collaboration or creator inquiry page to tell us about yourself and your content.
We LOVE seeing the creativity our community dreams up! You can tag us on social so our team can see what you’ve created. Please don’t send confidential ideas, product concepts, or designs you expect to remain private.
We adore your enthusiasm! However, we generally can’t accept or review unsolicited product ideas, designs, characters, or concepts. This helps protect both you and our creative team.
We’d love to hear it! Send us a message through our Contact Us page or Ask Shelly Bot. Your feedback helps us keep making our kawaii world even better.
Make your celebration extra squishy!
Party and event options are available at select locations. Visit our Parties & Events page to see current experiences, availability, and booking information.
Depending on the package and location, guests may get to create, customize, decorate, or play with their very own slime creations. Check your selected party package for exactly what’s included.
Our experiences are designed with kids and creativity in mind, but specific age recommendations may vary by activity. Check your selected party package for details.
Guest capacity depends on the location and party package. You’ll see the applicable guest limits when choosing your event.
Popular dates can fill quickly, especially weekends and holidays, so we recommend booking as early as you can.
Outside food policies vary by location. Please check your selected location’s party information before bringing food, cake, drinks, or decorations.
Please contact the location before booking so our team can discuss the activity, environment, and available accommodations with you. We want every guest to have the best experience possible.
Select locations may offer private parties, group events, or special experiences. Send us an event inquiry and tell us what you’re dreaming up!
Depending on location and group size, we may be able to create a hands-on kawaii experience for your team. Contact our Events team for current options.
Creativity is even better together.
Yes! We love opportunities to bring creativity and hands-on fun to schools, camps, clubs, nonprofits, community groups, and other organizations.
Yes. If you’re ordering for a classroom, organization, event, camp, or large group, contact us with your approximate quantity, timing, and what you’re looking for.
Select products and experiences can be used for fun, hands-on learning and creative exploration. Contact us to discuss options for your group.
Field trip and group-visit availability varies by location. Send us an inquiry with your group size, ages, preferred date, and location, and our team can let you know what’s available.
Fundraising programs may be available for eligible schools and organizations. Contact us with information about your organization and what you have in mind.
We receive lots of wonderful requests and unfortunately can’t accommodate every one. Eligible organizations can submit a donation request for consideration through our designated request process.
Bulk or group pricing may be available depending on the products, quantities, and program. Send us the details of your project and our team can point
Choose Your Support Option
Our chat team is offline right now — send us a help ticket instead!
Live chat is coming soon — we still reply to every ticket!
Not sure what to ask? We'll guide you through the process!
We Love Helping Our Slime Family!
Our team is based in Las Vegas, USA
Send a help ticket and we'll get right back to you!
We're fast because we know you're excited!
Thanks for trusting us with your Slime needs!
.png?v=150952718588097338591781687726){kind=small}
